Shipping/Delivery Policies

REFUNDS

You may request a refund if you feel something isn’t up to standard or you didn’t receive as many items as you thought you would. However, these types of refunds are up to my discretion, and buyer’s remorse is not a legitimate reason for a refund. If you think you have a legitimate reason for a refund, please feel free to contact me at refunds@maesvarietystore.com. Please allow up to 48 hours for a response before following up.

 

RETURNS

99.9% of the time, returns are not accepted. Items are shown and described on the website as well as during any live shows on Whatnot or TikTok. If there is a specific question about an item that you have or the picture doesn’t show something you need to see, it is your responsibility to contact me prior to purchasing the item.

In the rare case that you receive something different than described, please email returns@maesvarietystore.com with as much information as possible and I will review on a case-by-case basis. Please allow up to 48 hours for a response before following up.

 

Lost/Stolen Packages

Mae’s Variety Store does not assume any legal liability for packages lost or stolen after a successful delivery. If your area/neighborhood is prone to theft, please let us know during the ordering process and we can ship your order with a signature requirement upon delivery. Otherwise, please keep an eye on your tracking and be available to collect your package in a timely manner.

Please Note: If you do request a signature delivery and your package gets returned because you were unavailable to receive it, we will have to charge shipping a second time before sending it out again.

If your package has been stolen after delivery, please file a report with the United States Postal Inspection Service website as well as at your local police station as theft is a criminal offense.

Even if your order is sent via USPS Priority with the guaranteed $100 insurance, USPS will only pay if it was lost or stolen during transit, not after delivery.

If you still feel as though your situation is unique and deems a more individualized decision, please send all proof to customerservice@maesvarietystore.com and claims will be evaluated on a case-by-case basis. Please allow up to 48 hours for a response before following up.